There’s a robotics manufacturer in West Oakland that tripled their production capacity in 18 months. Their secret wasn’t better funding or some breakthrough in automation technology—it was finding an IT provider who actually understood that when their production line goes down, every minute costs them $4,200 in lost output and delayed customer shipments. Most IT […]
There’s a particular kind of stress that comes with being responsible for a website you don’t fully understand. It’s Sunday evening. Your site went down sometime during the weekend. You have no idea why. Monday morning, customers will be trying to reach you, place orders, or access their accounts—and they’ll find nothing but error messages.
You’ve probably received at least one IT proposal that lists a monthly price per user and calls it a day. Maybe there’s a vague mention of “24/7 support” and “proactive monitoring,” but what does that actually mean when your accounting software crashes at 4 PM on a Friday? Most businesses sign managed IT services contracts
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